Shipping policy

HAPPY NAPPY STORE

 

Shipping  Policy- www.happynappy.store

Thank you for visiting and shopping at www. happynappy. store, the followings are the terms and conditions that constitute our shipping policy.

 

Shipment processing time

All items will be shipped out within 2-3 business days upon receipt of payment. You will be notified by email with the tracking number after your package has been shipped out.

 

Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Delivery time estimates

All items are shipped from New Zealand via New Zealand Post courier reach most of the cities within 3-5 business days.   Delivery time depends on destination and other factors, it may take up to 11 business days. Rural areas' delivery will depend according to the NZ Post consolidation times.

 

All items are shipped from China via China Post Air Mail / ePacket /Ali Express standard shipping reach most of the countries within 10 to 20 business days.   Delivery time depends on destination and other factors, it may take up to 20 business days.

 

According to our Practice below the estimated delivery time will notify for your information.

 

E-Packet – 20-40days (2-4Weeks)

China Post -15-25Days (2-3 weeks)

Ali Express standard Shipping – 13-20 days (2-3 weeks)

EMS – 12-20 days (2-3weeks)

DHL-7-18 days (1-2 Weeks)

If you can't wait for that long time, please choose other shipping ways, like EMS/DHL/TNT. And inform us via admin@lillie.nz before you complete the order checkout.

 

 

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

 

Estimated shipping cost (NZ$)

Order Value (NZ$)

12

1-25

10

25.01-50

8

50.01-149.99

Free Shipping

150-unlimited

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

 www.happynappy.store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact sales@happynappy.store immediately with the evidence of damaged goods. It will help us to claim your money back or new product as well as to file a claim to the carrier/supplier.

 

Please save all packaging materials and damaged goods before filing a claim.

 

Contacting us

If you would like to contact us concerning any matter relating to this Shipping Policy, you may do so via the contact form or send an email to sales@happynappy.store

 Note: This policy may be updated from time to time. This document was last updated on October 6, 2020.